help

{
  "id": 591353,
  "created_at": "2021-02-08T07:25:16.000Z",
  "tag_name": "help",
  "nsfw": false,
  "owner_id": "398375071942705153",
  "uses": 1,
  "description": null,
  "restricted": false,
  "shared": false,
  "deleted": false,
  "safe": "unrated",
  "hidden": false,
  "guild_id": "782856757508571148",
  "sharer": "398375071942705153",
  "content": "",
  "embed": "{\"color\": 5198940, \"title\": \"Modmail Guide\", \"author\": {\"name\": \"Modmail Trainer\", \"icon_url\": \"https://t4.ftcdn.net/jpg/03/38/79/51/360_F_338795198_eaKvjoyg75jsu9nEp7WVMN5qi8JyEdoi.jpg\"}, \"fields\": [{\"name\": \"__**Inside a Thread**__ (These commands can only be used inside Modmail Threads)\", \"value\": \"\\n\\n**!reply <text> / !r <text>**\\nSends a reply to the user.\\n`!r How can I help you?`\\n\\n**!anonreply <text> / !ar <text>**\\nSend an anonymous reply to the user. Anonymous replies only show the moderator's role in the reply.\\n`!ar How can I help?`\\n\\n**!close**\\nClose the Modmail thread.\\n\\n**!close <time>**\\nClose the Modmail thread after a timer. Sending a message to the user or receiving a message from the user will cancel scheduled closing.\\n` !close 2h`\\n\\n**!close -s <time>**\\nClose the Modmail thread without notifying the user that it was closed.\\n\\n**!logs**\\nList previous Modmail logs with the user.\\n\\n**!block**\\nBlock the user from using Modmail.\\n\\n**!block <time>**\\nBlock the user from using Modmail for a specified time.\\n\\n**!unblock <userid>**\\nUnblock the user, allowing them to use Modmail again.\\n\\n**!move <category>**\\nMove the Modmail thread to a different category.\\n\\n**!alert**\\nPings you when the thread gets a new reply.\\n\\n**!alert cancel**\\nCancel the ping set by !alert.\\n\\n\", \"inline\": false}, {\"name\": \"Other Commands\", \"value\": \"**!is_blocked <userID>**\\nCheck if the specified user is blocked.\\n\\n**!snippets / !s <shortcut>**\\nTo view all available snippets, use the command !snippets.\\nTo view a specific snippet's text, use the command !s <shortcut>. For example, to view the text of a snippet called \\\"hi\\\", run !s hi.\\n\\n!!snippet / !!!snippet\\nInside a Modmail thread, use !!snippet to send a snippet to the user, replacing shortcut with the snippet's name.\\n\\nTo send a snippet anonymously, use !!!snippet.\\n`\\nTo send a snippet called \\\"hi\\\", use the following command:\\n!!hi\\nTo send that same snippet anonymously, use the following command:\\n!!!hi`\\n\", \"inline\": false}, {\"name\": \"Admin Commands (Only Management can use these commands)\", \"value\": \"**!suspend**\\nSuspend the thread. The thread will act as closed and will not receive any messages until unsuspended via !unsuspend.\\n\\n**!unsuspend**\\nUnsuspend the thread. See !suspend above.\\n\\n**!newthread <userID> / !contact <userID>**\\nOpen a Modmail thread with a user.\\n`!newthread 106391128718245888`\", \"inline\": false}, {\"name\": \"General Rules\", \"value\": \"-You must claim the thread before answering! Simply say “mine”.\\n-If the user who has claimed the thread does not respond after 1 hour, ping them, and wait 30 minutes. If they do not respond, you may take over.\\n-Only reply if you are certain about an answer! Refer to guides or ask other staff members for help!\\n-After a thread is resolved, use !close 2h\\n**Always use anonymous replies, unless permitted by a management member**-\\n\", \"inline\": false}], \"footer\": {\"text\": \"Last Updated\"}, \"timestamp\": \"2021-02-07T23:00:00.000\"}",
  "last_fetched": "2026-10-21T00:11:01.574Z"
}