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{"color": 5198940, "title": "How to properly ask for support", "footer": {"text": "Thanks for your compliance!"}, "description": ":point_right: **Read the provided documentation first, thoroughly.** I know it's hard to concentrate on more than 3 continuous sentences in this day and age of ADHD but we've written documentation for a reason so please respect our time by investing some of yours first.\n\n:point_right: **Search for similar problems (and possible resolutions) first.** It might already have been answered five hundred times.\n\n:point_right: **Don't ask for help with ScpToolkit.** We've said/written it a million times and we'll write it once again here: it's appreciated that you like the software but it's been archived and unmaintained for years. If it still works for you, that's great! If not, well, you can always invest your own time in attempting to fix it. Or move on. If you face SCP-induced problems [follow the official removal guide](<https://docs.nefarius.at/projects/ScpToolkit/ScpToolkit-Removal-Guide/>). Let it rest. That's it.\n\n:point_right: **Provide as much information as possible.** We're good but we ain't psychic, this community has birthed and maintains many projects. We have no idea what you're talking about without telling us what particular project/software/application/driver you're battling with. Likewise the version. Every software version introduces (or fixes) new bugs and features, so reporting the version you're currently using is crucial information. Operating system and architecture is equally important, some solutions simply don't work on Windows 7 or 32-Bit so always provided that as well. Most of the time it also helps to give a little insight to what you're actually trying to accomplish. That way we may be able to suggest a completely different tool/approach which may work better in your specific case."}
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  "embed": "{\"color\": 5198940, \"title\": \"How to properly ask for support\", \"footer\": {\"text\": \"Thanks for your compliance!\"}, \"description\": \":point_right: **Read the provided documentation first, thoroughly.** I know it's hard to concentrate on more than 3 continuous sentences in this day and age of ADHD but we've written documentation for a reason so please respect our time by investing some of yours first.\\n\\n:point_right: **Search for similar problems (and possible resolutions) first.** It might already have been answered five hundred times.\\n\\n:point_right: **Don't ask for help with ScpToolkit.** We've said/written it a million times and we'll write it once again here: it's appreciated that you like the software but it's been archived and unmaintained for years. If it still works for you, that's great! If not, well, you can always invest your own time in attempting to fix it. Or move on. If you face SCP-induced problems [follow the official removal guide](<https://docs.nefarius.at/projects/ScpToolkit/ScpToolkit-Removal-Guide/>). Let it rest. That's it.\\n\\n:point_right: **Provide as much information as possible.** We're good but we ain't psychic, this community has birthed and maintains many projects. We have no idea what you're talking about without telling us what particular project/software/application/driver you're battling with. Likewise the version. Every software version introduces (or fixes) new bugs and features, so reporting the version you're currently using is crucial information. Operating system and architecture is equally important, some solutions simply don't work on Windows 7 or 32-Bit so always provided that as well. Most of the time it also helps to give a little insight to what you're actually trying to accomplish. That way we may be able to suggest a completely different tool/approach which may work better in your specific case.\"}",
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